Return & Refund policy
Thank you for choosing Ibgyor for your custom photo frames. We take pride in crafting personalized products that capture your memories and style. Please review our refund policy carefully, as it outlines the conditions under which refunds or exchanges may be granted.
1. Returns & Refunds Eligibility
Due to the custom-made nature of our photo frames, refunds or exchanges are only available under the following circumstances:
Defective or Damaged Products:
If you receive a photo frame that is damaged, defective, or does not match the custom specifications you approved, you may be eligible for a refund or exchange.
Incorrect Customization:
If the product does not reflect the customization details provided by you at the time of order, please contact us immediately.
Please Note:
For all other situations, including change of mind or cancellation after production has started, refunds or exchanges will not be accepted.
2. How to Request a Refund or Exchange
If you believe you qualify for a refund or exchange based on the conditions above, please follow these steps:
Contact Us Promptly:
Reach out within 2 days of receiving your order by emailing us at ibgyorstore99@gmail.com or calling on 9782181389.
Provide Details:
Include your order number and a clear description of the issue. Photographic evidence of any defects or discrepancies is requested to help us verify the claim.
Review Process:
Our team will review your claim and determine if the product qualifies for a refund or exchange. We will contact you with further instructions.
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3. Refund Process
Approval:
Once your claim is verified and approved, your refund will be processed using the original payment method.
Processing Time:
Please allow 5-7 business days for the refund to be reflected in your account after approval.
Shipping Costs:
Shipping costs are non-refundable unless the issue is due to our error (e.g., sending a defective or incorrect item).
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4. Exchanges
Defective or Incorrect Custom Orders:
If the issue qualifies for an exchange, you will be guided through the process. An exchange will be processed under similar conditions to the refund process.
New Orders:
In some cases, you may be asked to place a new order for the corrected product while we process the exchange.
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5. Additional Information
Custom Order Accuracy:
Please ensure that all customization details are accurate at the time of order. Ibgyor is not responsible for errors arising from incorrect information provided by the customer.
Policy Modifications:
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be reflected on our website.
Questions:
For any questions or further clarification regarding this policy, please contact us at ibgyorstore99@gmail.com or call 9782181389.
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By placing an order with Ibgyor, you agree to the terms outlined in this refund policy.