Shipping policy

Shipping Policy

Thank you for shopping with ibgyor. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for detailed information regarding order processing, delivery times, and other important shipping details.

1. Shipping Coverage

- We currently ship across India.
- International shipping is not available at this time.

2. Order Processing Time

- All orders are processed within 2-5 business days after payment confirmation.
- Custom-made products may require additional processing time.
- Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Time and Delivery

- Estimated delivery times depend on the shipping location and courier partner.
- Standard shipping time: 5-10 business days from the date of dispatch.
- Customers will receive a tracking number once the order has been shipped.
- Delivery delays may occur due to unforeseen circumstances such as weather conditions, courier service disruptions, or regional restrictions.

4. Shipping Charges

- Shipping charges are calculated at checkout based on order value and delivery location.
- Free shipping may be available on orders above a certain amount, subject to promotions.
- In case of incorrect address entry or non-receipt due to customer negligence, additional shipping charges may apply for reshipment.

5. Tracking and Order Status

- Customers will receive an email with tracking details once the order is shipped.
- Orders can be tracked using the tracking link provided by our courier partner.
- If you do not receive your tracking details within the estimated processing time, please contact us at ibgyorstore99@gmail.com.

6. Undelivered or Lost Packages

- If an order is marked as delivered but has not been received, customers must contact the courier service for resolution.
- We are not responsible for lost packages due to incorrect address entry by the customer.
- If the package is returned to us due to non-delivery, customers may be required to pay for reshipping.

7. Address Changes & Cancellations

- Changes to the shipping address can only be made before the order is processed.
- Once an order is shipped, no modifications or cancellations can be made.

8. Damaged or Missing Items

- If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery.
- We may require photographic evidence of the damaged product for verification.
- After review, we may offer a replacement or refund as per our discretion.

9. Contact Information

For any shipping-related queries, please contact us at:
- Email: ibgyorstore99@gmail.com
- Phone: 9782181389

Thank you for choosing ibgyor. We appreciate your trust in us!